Veritas Logistics Ltd – Terms and Conditions






Veritas Logistics Ltd — Terms and Conditions



1. Introduction

Veritas Logistics Ltd provides reliable Less Container Load (LCL) and Full Container Load (FCL) shipping from China to Ghana's Tema Port and our various warehouses. We combine competitive rates with consistent transit times (30-45 days by sea freight).

These Terms and Conditions govern the use of Veritas’ shipping services. By using our services, you (the "Client") agree to these terms without exception. Failure to comply may result in service refusal, loss of goods, or legal action.

2. The Use of the Veritas App

2.1. Account Registration & Security

  • Eligibility: Users must be shippers to Ghana and have the legal authority to represent their company, themselves, or the individuals on whose behalf they are using the app.
  • Accuracy of Information: Users guarantee that all provided registration information (company name, names, phone numbers, emails, etc.) is accurate and will be kept updated.
  • Account Security: Users are solely responsible for maintaining login credential confidentiality and for all activities under their account. You must immediately notify Veritas of any unauthorized use.
  • Right to Refuse Service: Veritas reserves the right to refuse registration or suspend/terminate any account at its sole discretion.

2.2. Service Scope & Quotations

  • Quotes are Estimates: All rates and quotes provided are non-binding estimates based on user-supplied information and current market conditions.
  • Binding Bookings: A quote becomes a binding contract only after the user officially books the service and receives a Booking Confirmation or Freight Invoice from Veritas.
  • Surcharges: Veritas reserves the right to apply additional surcharges for:
  • Fuel Adjustment Factor (BAF)
  • Currency Adjustment Factor (CAF)
  • Peak Season Surcharges (PSS)
  • War Risk Surcharges
  • Forklift charges
  • Special goods (e.g., food-related, weighted, some prohibited goods)
  • Charges for incorrect cargo information (weight, dimensions, type, non-item description, etc).
  • Scope of Service: The app facilitates shipping and logistics. Veritas acts as a freight forwarder, not a carrier, unless explicitly stated otherwise.

3. User Obligations & Cargo Details

3.1. Accurate Cargo Declaration

The user is legally responsible for providing precise, complete, and truthful cargo details, including:

  • Selecting the correct forwarding warehouse in China.
  • Selecting the correct pick-up destination warehouse in Ghana.
  • Providing the accurate tracking number.
  • Description of goods, unit price, and quantity (pcs).
  • Any package not recorded in the Veritas app prior to arriving at the China warehouse must have the user ID for easy identification and capturing into the client's account.

3.2. Prohibited Items

Users are strictly prohibited from shipping items including, but not limited to:

  • Hazardous, flammable, or explosive materials (e.g., perfumes, nail polish, alcohol).
  • Illegal goods, counterfeit items, weapons, and ammunition.
  • Narcotics, strong poisons, prescription drugs.
  • Currency, securities, or confidential state information.
  • Perishable foods, meats, dairy, beverages, alcohol, and tobacco without prior agreement.
  • Plants, animals, and rare herbs.
  • Branded goods, copy products, or unauthorized secondhand goods.
  • Digital products (e.g., mobile phones, laptops, tablets, cameras) .
  • Automotive parts (unless otherwise advised by staff).
  • Military products, cultural relics, and antiques.
  • Adult articles and appliances.
  • Items requiring necessary statutory registration (FDA, STANDARDS BOARD REGISTRATION, EPA ETC) in Ghana and yet not having the requisite documents

Breach of this clause leads to immediate account termination and liability for all resulting damages. All copy, branded, or prohibited goods seized by regulatory bodies in country of origin and destination will not be refunded by Veritas and any damages incurred in the process will be charged to the client.

3.3. Delivery of Goods to China Warehouse(s)

  1. Always copy your address from the Veritas app (using the "Copy" button in the "SHIP NOW" section) when sending it to your supplier. Do not edit this address as tempering with the address may lead to loss of goods.
  2. Insist that your supplier provides a picture of the item before delivery and at the time of delivery in China warehouse.
  3. Confirm the tracking number, warehouse address and user ID number are accurate.
  4. Log in to your Veritas app to declare/input your item tracking number and details.
  5. Monitor the app for confirmation of your goods' arrival at our China warehouse.
  6. If you do not receive an update in the app within 7 days, contact your supplier for the goods' location.
  7. Goods must be received at our designated warehouse address in good condition. Cartons must be in their original shape and form.
  8. If goods are not approved in the app at China warehouse but you have a picture confirmed by warehouse manager that it got to China warehouse, it is same as approval in the app.

3.4. Packaging & Labeling

  1. The user is responsible for ensuring cargo is properly packed and secured to withstand the journey.
  2. Veritas reserves the right to open packages as deemed fit.
  3. The state in which items are received is the same state in which it is shipped.
  4. All breakables (e.g., bottles, TVs, glass, tiles) must be protected with wooden frames or Styrofoam to prevent breakage.
  5. Always insist on seeing the state of the goods from your supplier before they leave for our warehouse.
  6. All broken packages found in our China warehouse will be reported to the client.
  7. All packages not well protected that break during shipping will not be refunded by Veritas.
  8. Packages must be labeled with the user ID and pickup location. Any package without proper identification will not be shipped.
  9. Any package not shipped due to a lack of identification will be returned to the associated delivery company within 14 days.

3.5. Wooden packages:

  1. Wooden crated items must be full wooden crate and must have picture of content, item description and quantities stated on the box for easy identification
  2. All breakages must be firmly secured in an all round wooden crate to avoid any form of damage.
  3. Wooden crates contents shall not be opened by veritas so the state we received is same we are handing over.
  4. Customs have every right to open and access contents of wooden crates as law demands.

3.5. Measurements and Re-measurements

  1. Goods received in the China warehouse will be measured to calculate CBM for purpose of shipping fee in the app. Clients must state any discrepancies immediately.
  2. Any package with CBM in dispute, we will invite client, his supplier or any representative to come to China warehouse for measurement together.
  3. If still cbm not agreed upon, item in question shall not be shipped.
  4. There shall be no re-measurement in the Ghana warehouse, as the shipped CBM is considered confirmed by the client.
  5. However, should any item get to Ghana warehouse with wrong measurement, the warehouse manager reserves the right to double-check and correct any measurement.

3.6. Dispatch / Picking of Goods in Ghana Warehouse(s)

  1. Pickups from warehouses are to be arranged by clients or done physically.
  2. Carefully inspect goods at the Ghana warehouse regarding whether the package is opened, the quantity of packages, and any damage.
  3. Goods transported from any Veritas warehouse to a station, delivery address, or picked up by the client are deemed to have been received in good condition and right quantity and cannot be returned as damaged or loss.

4. Liability & Insurance

4.1. Limited Liability

Clients are entitled to a refund only under the following confirmed circumstances:

  1. Goods are declared in the app, approved, shipped and not received in Ghana by client.
  2. Well-packed breakables, received in good condition after inspection in China, arrive at the Ghana main warehouse in a damaged state.
  3. Package quantities inspected that tally with the purchase quantity in China arrive at the Ghana main warehouse with shortages.
  4. Goods transported by an assigned Veritas driver arrive at the client's destination with shortages or damages incurred during that final delivery.
  5. Refund of the item cost (as declared in the app and confirmed with the purchase order) will be paid after due diligence and confirmed Veritas is liable for the loss or damage.

4.2. Force Majeure

Veritas is not liable for delays or failures resulting from events beyond its reasonable control, including but not limited to acts of God, war, terrorism, port congestions, strikes, labor disputes, government actions, systems downtime, holidays or severe weather.

5. Payments & Invoicing

  1. Payment Requirement: 100% payment is required before cargo leaves the Veritas warehouse in Ghana.
  2. Accepted Methods: Bank Transfer, Mobile Money, Bank Deposits, or Cash (USD or GHS) with screenshot or picture evidence.

5.1. Late Payments and Rent:

  1. Invoices are issued in the app when items are approved, giving clients over 50 days to prepare for payment.
  2. All items are to be picked up at once; there will be no partial pick up or deliveries.
  3. Storage rent will apply 5 days after notification of goods' arrival and must be paid in full prior to pick up.
  4. Rent Calculation: Total CBM x GHS 100 x total number of days in the warehouse.
  5. Goods unclaimed 30 days after arrival will be deemed forfeited or forgone by the client.
  6. Goods forgone will not be returned and veritas has every right to dispose of items as deemed fit without any prior notification to client after the 30 days period.

5.2. Special rate:

  1. There shall be a special rate of $50 per Cbm on special goods and heavy machineries to take care of lift on and lift offs as well as other customs facilitations
  2. customer who knowing and unknowingly declare, when identified shall bare this costs as deemed fit by the warehouse manager in China.
  3. special goods shall include all goods deemed as dangerous as stated in the terms and conditions (and including but not limited to diapers, cosmetics, cooking oils (and other food items not registered in FDA), wipes, A4 papers etc and weighted goods as machines exceeding 1000kg or 1tons as well as items of high duty values.

6. Data Privacy & Usage

  1. Collection of Data: The app collects personal and business data necessary to provide logistics services, for billing, and for communication. This data will not be sold to third parties for marketing without consent.
  2. Data Sharing: Clients acknowledge that data will be shared with necessary partners to perform the service (e.g., carriers, customs brokers, port authorities).

7. Intellectual Property

All rights, title, and interest in the Veritas app (including software, design, logos, and content) are the exclusive property of Veritas Logistics Ltd.

8. Termination & Suspension

  1. Either party may terminate the account in accordance with these terms.
  2. Veritas may immediately suspend or terminate a user's access for breaches of these T&Cs, illegal activity, gross misconduct or non-payment.

9. Amendments to Terms

Veritas Logistics Ltd reserves the right to modify these Terms and Conditions at any time. Continued use of the app after changes are posted constitutes acceptance of the revised terms.