Terms and Conditions

These Terms and Conditions govern the use of Veritas’ shipping services. By utilizing Veritas’ services, clients agree to the following terms without exception. Failure to comply may result in service refusal, loss of goods, or legal consequences.

  1. AVIATION CONTROL:
  2. WEAPONS: Weapons ammunition, simulation weapons
  3. PROHIBITED ARTICLES: A strong poison or narcortic (drug)
  4. HYDRAULIC FILLING ARTICLES: Metal filling hydraulic articles
  5. FLAMMABLE AND EXPLOSIVE: Perfumes, fragrances, nail polish, essential oils and alcohol-based articles
  6. DANGEROUS CHEMICALS: Corrosive articles, radioactive elements or radioactive materials, biochemical products
  • CUSTOMS AND COMMODITY INSPECTION CONTROL
  • SOME DIGITAL PRODUCTS: Mobile phones, laptops, e-books, tablets, digital cameras, SLR cameras, SLR lenses
  • TRAFFIC PARTS: Automobile, mortorcycle and bicycle accessaries (unless otherwise advised by staffs to send)
  • RARE HERBS: Bird’s nest, cordyceps, ginseng, pilose antler, donkey-hide gelatin
  • PHARMACEUTICALS (NON-HEALTH CARE PRODUCTS): Prescription drugs, narcotics etc.
  • DRINKS: Tea, vitamin energy drinks, yogurt, fruit juice, sports drinks, other beverages etc
  • ALCOHOL, TOBACCO
  • PLANTS AND ANIMALS: Animal and plant related articles
  • CONTROLLED TOOLS, ETC
  • THE VALUABLES : Cultural relics antiques, ceramic technology etc.
  • CURRENCY OF ANY COUNTRY: Securities, national currencey, counterfeit currency, any confidencial state information etc.
  • NON DECLARED PRINTS: Books, calligraphy and painting, printed matter, etc
  • UNAUTHORIZED SECONDHAND GOODS
  • MILITARY PRODUCTS: Millitary Products: Military products, military equipments, etc
  • MEDIA MEDIUM: Film, photos, records, IC electronic components and so on
  • GOLF BALL HEAD
  • ADULT ARTICLES AND APPLIANCES
  • BRANDED GOODS OR PRODUCTS
  • OTHER PROHIBITED FOODS: Semi-finished products to be processesd, including eggs, meat, viscera, dairy processed food, all kinds of meat paste, etc.

THINGS TO DO WHEN SHIPPING VIA VERITAS:

  1. Always copy your address from the Veritas app after registration. Do not edit the address in any form as the address already have your user ID attached.
  2. Insist that your supplier gives you a picture of the item sent and confirm the tracking number and your address with your ID number.
  3. Login to your Veritas app to declare / input your item tracking number and details as instructed in Tutorial videos on how to use the app.
  4. Keep monitaring the app for confirmation of goods arrival in our warehouse in China.
  5. In the event that after 6 days of not receiving update in the VERITAS APP, please contact your supplier on your goods location.
  6. Goods must always be received at our end in good conditions. Cartons must always be in original shape and form.
  7. All breakables such as bottles, tvs, mirrors / glass, tiles must be protected with wooden frames or styllophones so as to prevent breakages before deliveries.
  8. Always insist on seing state of goods from supplier before it leaves to our warehouse.
  9. Goods received in China warehouse will be measured and measurements used to calculate cmb in the app. Any wrong cbm found must be stated immidiately by client.
  10. There shall be no remesaurment in Ghana warehouse as any cbm shipped is a confirmation by client.
  11. All broken packages seen in our warhouse in China will be reported to client after inspection of goods.
  12. All packages not well protected and broken in the course of shipping will not be refunded by Veritas.
  13. All copy, branded or prohibited goods that will be seized in China by regulatory bodies shall not be refunded by Veritas
  14. All goods inspected and pictures taken and sent to clients will be closed back well with a Veritas branded tape only.
  15. Goods transported from warehouse in good state to stations or picked up by clients in good states and latter realized damage shall not be refunded.

REFUND CONDITIONS:

All clients are entitled to refund:

  1. If goods are packed well and received in good conditions after inspection get to Ghana main warehouse in bad state.
  2. When goods counted and quantities tally with purchase quantity get to Ghana main warehouse with shortages
  3. When goods transported by any assigned Veritas driver gets to client destination and shorts in quantity or damages in course of deliveries.